NxVoy Labs Ltd Privacy Policy

Last Updated: 26-06-2025

1. Introduction

NxVoy Labs Ltd (“NxVoy”, “we”, “us”, or “our”) is committed to protecting your privacy and complying with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), EU GDPR, and California Consumer Privacy Act (CCPA). This Privacy Policy explains how we collect, use, share, and safeguard your personal information.

By using our website (https://nxvoytrips.ai), mobile applications, or any services that link to this policy (“Service”), you agree to this Privacy Policy and our Terms of Service. If you do not agree, do not use our Service.

2. Information We Collect

A. Information You Provide

•Account Data: Name, email, encrypted password, phone.

•Travel Info: Bookings, preferences, loyalty numbers.

•Messages & Feedback: Communications, reviews, support queries.

•Third-Party Logins: Google, Apple, etc., per your permissions.

•Payment: Stripe processes all payments; NxVoy never stores card data.

•Job Applicants: Professional/contact info, background.

B. Information Collected Automatically

•Device: IP, OS, browser, type, screen size, language, approximate location.

•Usage: Page views, clicks, navigation, referring/exit URLs, time spent.

•Cookies & Tracking: Essential, analytics, marketing cookies (managed via Yes Cookie consent tool).

3. How We Use Your Information

•To provide and maintain the Service and process bookings.

•To personalize user experience and recommend relevant travel options.

•To communicate (service, transactional, marketing where you consent).

•For analytics, research, and service improvement.

•For legal, compliance, fraud prevention, and security.

•To comply with applicable law or respond to lawful requests.

5. Cookies & Tracking Technologies

•We use cookies for essential functions, analytics, marketing, and personalization.

•Cookie choices managed via the Yes Cookie consent tool—update your preferences any time on our website.

•For full details, see our [Cookie Policy].

6. International Data Transfers

•Data may be stored/processed outside the UK/EU (e.g., US).

•We implement safeguards as required by UK/EU law (Standard Contractual Clauses, DPA).

•By using NxVoy, you consent to such transfers.

7. Data Security & Retention

•Data is encrypted in transit and at rest; stored in secure data centers.

•Access is strictly controlled.

•We retain data only as long as necessary for service provision, legal, or business reasons.

•Card details are never stored by NxVoy Labs Ltd.

8. Your Rights

You have the right to:

•Access, update, correct, or delete your data.

•Object to or restrict certain processing.

•Request data portability (machine-readable copy).

•Withdraw consent for marketing or analytics at any time.

•Lodge a complaint with the UK ICO, EU DPA, or relevant US authority.

•To exercise rights: Email info@nxvoy.ai

9. Do Not Track/Online Tracking

•NxVoy does not respond to “Do Not Track” browser signals.

•Use browser tools and our cookie settings to manage cookies/trackers.

10. Children’s Privacy

•NxVoy is not intended for users under 16.

•We do not knowingly collect data from minors.

•If you believe a child has provided us data, contact info@nxvoy.ai for prompt removal.

11. Job Applicants

•Data provided as part of a job application is used only for recruitment, employment, and as legally required.

12. External Links

•Our Service may link to external third-party sites/services.

•NxVoy is not responsible for their privacy practices; review their policies before use.

13. Retention of Personal Data

•Personal data is retained only as long as needed for its purpose, business, or legal requirements.

•Data is securely deleted or anonymized when no longer needed.

14. Accessibility

•We strive to make our Service accessible to everyone.

•If you need this policy in another format, contact info@nxvoy.ai.

15. Changes to This Privacy Policy

•We may update this policy at any time. Material changes will be posted on our site and notified as required.

•Please check regularly for updates.

16. Dispute Resolution & Complaints

•If you have concerns, contact info@nxvoy.ai.

•If unresolved, you can contact the UK ICO, EU DPA, or your state regulator.

17. Contact Us

NxVoy Labs Ltd.

86-90 Paul Street, London, EC2A 4NE

Email: info@nxvoy.ai

Website: https://nxvoytrips.ai

This policy covers compliance with the UK GDPR, EU GDPR, CCPA, and other relevant data protection laws.

For specific jurisdictional queries, please contact us at info@nxvoy.ai.